At Shipping Bar, we are committed to ensuring that our customers are fully satisfied with their packaging and shipping supplies. We understand that sometimes things don’t go as expected, and we strive to make the return process as simple and straightforward as possible. Please take a moment to read through our return policy to understand the steps and guidelines for returning products.

Eligibility for Returns

We accept returns for most of our products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that some products, due to hygiene or safety reasons, may not be eligible for return. These include custom or personalized items and perishable goods. If you are unsure whether an item is eligible for return, please feel free to contact us for clarification.

How to Initiate a Return

To begin the return process, simply contact our customer support team at info@shippingbar.com or call us at +1 (123) 456-7890. Provide your order number, the items you wish to return, and the reason for the return. Our team will guide you through the process and, if necessary, provide you with a return shipping label.

Return Shipping Costs

For most returns, the customer is responsible for the return shipping costs. However, if the return is due to an error on our part (e.g., receiving the wrong item or a damaged product), we will cover the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they reach us safely. Shipping Bar is not responsible for items lost or damaged during the return shipping process.

Refunds and Exchanges

Once we receive your returned item and verify that it meets our return criteria, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method. If you are opting for an exchange, we will send the replacement item as soon as possible, subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference. Please provide clear photos of the damaged product, as well as your order details, so we can resolve the issue quickly.

Non-Returnable Items

Certain items are not eligible for return. These include:

• Custom or personalized products
• Clearance or sale items
• Opened or used products that cannot be resold for hygiene or safety reasons

We advise checking the product descriptions carefully before purchase to ensure it meets your needs.

Customer Support

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team. We are here to help you and ensure that your experience with Shipping Bar is seamless and hassle-free.